Privacy Policy (Last Updated: 22 May 2018)
IERO-UK LTD ("IERO", "We", "Us", "Our") and any and all parent, subsidiary or associate company of IERO-UK (collectively "IERO GROUP") recognize the importance of privacy. IERO will manage your personal information collected through the websites located at www.iero.co.uk, the mobile applications, the API related services and the affiliated websites owned by IERO GROUP (collectively "Website") based on IERO belief of respect for the individual and in accordance with this Privacy Policy. BY USING THE WEBSITE IN ANY WAY, INCLUDING NAMELY BROWSING, PURCHASING AND USING ANY OF THE SERVICES PROVIDED THROUGH THE WEBSITE, YOU AGREE TO THE IERO PRIVACY POLICY ("Privacy Policy"). If you do not agree with this Privacy Policy, please do not provide personal information and please do not use the Website.
Peersonal Information
We collect personal information from you in a variety of ways when you interact with IERO through the Website. Some examples are when you:
- Create an account on the Website;
- Make an online purchase from us;
- Request customer service or contact us;
- Submit a review or post any User Content on the Website; or
- Otherwise submit personal information to IERO.
We may collect the following information:
- Name;
- Contact information including email address;
- Demographic information such as postcode, preferences and interests;
- Other information relevant to customer surveys and/or offers.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include authentication information (including namely but not exclusively username and encrypted access credentials) of your email accounts, social networking accounts or any other accounts from any third party application or website that you link to your Account, transaction information such as product name and price, contact and payment information, your name and/or company name, address, phone number, email address, shipping and credit card information. We may also collect and combine personal information about you through social media websites and services and from other sources.
What We Do With The Information We Gather
We do not store credit card details nor do we share, sell or rent customer details with any 3rd parties whatsoever.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails to our subscribers about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We may only disclose your personal information with your prior consent or as provided in this Privacy Policy. We may disclose to third parties, certain non-personal usage information regarding the Website. However, in such cases, your usage information is aggregated with the usage data of others and does not identify you individually. IERO will normally send data to third parties through secure encrypted channels (HTTPS).
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to IERO-UK LTD, 224 Lodge Lane, Romford, RM5 2EU.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How We Secure Your Inforamation
Securing your information is important to IERO. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.
IERO accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
Your account information is protected by the password you use to access your online account. Please keep this password confidential.
Privacy of Children Online
We are committed to protecting children's online privacy. In order to protect the privacy of children, IERO does not knowingly collect personal information from children under the age of 18 without prior parental consent. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.
LIMITATION OF LIABILITY
EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL IERO BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF IERO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF IERO USE OF THE PERSONAL INFORMATION OF ANY THIRD PARTY PROVIDED BY YOU AND/OR YOUR COMPANY. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, some of the foregoing limitations may not apply.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to this Privacy Policy
IERO may change the Privacy Policy from time to time. We will inform you by posting the revised Privacy Policy on the Website. Please check our Privacy Policy periodically for changes. We will post the date the Privacy Policy was last updated at the top of the Privacy Policy. The changes will go into effect on the "Last Updated" date shown in the revised Privacy Policy. By continuing to use the Website, you consent to the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
| IS_DEVELOPER_MODE | Session crypt key to indicate whether system is in developer mode. |
| SAAS_DESIGNEDITOR_VISUAL_BLOCK_MANAGEMENT_MODE | Indicates whether system is in visual block management mode. |
| SAAS_DESIGNEDITOR_THEME_PREVIEW_MODE | Indicates whether system is in theme preview mode. |
| SAAS_DESIGNEDITOR_INLINE_TRANSLATION_MODE | Indicates whether system is in inline translation mode. |
| MAGE_COOKIE | Indicates that cookies are initialized. |